Customer Service

Customer Service

Building a great game is only part of the story.

Having a successful game means being able to to respond to the needs and questions of gamers. Our customer support team works 24 hours a day, seven days a week to ensure questions and issues are resolved as quickly as possible.

Good customer service requires knowing the specific game play mechanics involved in each title, working closely with our fraud prevention team to separate legitimate issues from fraudulent claims, and keeping open lines of communication with gamers.

  • Highest level of service in the industry
  • 24/7 staffing
  • Robust fraud protection to identify and eliminate potential threats
  • All user inquiries are responded to within 24 hours
  • Average time to resolve an inquiry is 48 hours